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Learn moreThe problem: technology steals your selling time
Most small businesses in Puerto Rico don't have — or need — a full IT department. What they have is the owner putting out fires: the email that bounces right before invoicing, the WiFi that drops mid-checkout, the accountant's laptop that won't boot. Every minute you spend on that is time not spent on your customers or your operation.
IT support exists to take that weight off you. Instead of hunting for "someone who knows computers" every time something breaks, you have one person who knows your setup, replies fast and fixes the root cause, not just the symptom.
What IT support includes
Devices and hardware
Computers, laptops, small servers, printers and peripherals: setup, configuration, diagnosis and repair. When the failure is physical I go all the way down to microsoldering, so often there's no need to trash the device or buy a new one.
Email and work accounts
Setup and maintenance of Google Workspace or Microsoft 365: mail that won't arrive or lands in spam, new accounts for your team, shared calendars, backup and permissions. So email stops being a headache.
Networks and WiFi
Routers, switches, access points and cabling. A stable network that holds up your point of sale, cameras and everyone connected at once, with no drops during your busiest hours.
Software and users
Installing programs, licenses, updates, antivirus and cleaning up slow machines. Adding and removing users when someone joins or leaves the business.
Preventive maintenance
The part almost nobody does, and the one that saves the most money: checking backups, updates and device health before they fail. Preventing an outage always costs less than fixing it with the business at a standstill.
How I work
You message me on WhatsApp when something breaks. Many problems I solve remotely in minutes; when hands are needed, I come on-site in the Puerto Rico metro area. I prioritize whatever has you stopped and tell you clearly what happened and how to keep it from coming back. I also work remotely with clients in the United States.
You can hire me per incident or, what most clients prefer, on a monthly plan from $750/mo with no lock-in: priority support for you and your team, preventive maintenance and work hours included every month. Cancel whenever you want.
Who it's for
For small and mid-sized businesses in Puerto Rico — shops, offices, restaurants, clinics, warehouses — that depend on technology working but don't have their own IT staff. If you're the one solving the computer problems in your business and it's already stealing your time, this is exactly what frees you up.
How fast do you respond?
I reply the same day. Most issues get solved remotely on the spot; for anything that needs a physical visit, I coordinate a trip in the metro area as soon as possible.
Do I have to sign a lock-in?
No. The monthly plan starts from $750/mo and cancels whenever you want. You can also hire me per one-off incident if you prefer.
Do you work with what I already have?
Yes. You don't need to start over: I audit your devices, network and accounts, and build on what you already have.